FAQ's

Most new items may be returned within 20 days of purchase for a refund or exchange. Items must be unused, clean, and in original condition. Shipping costs are non-refundable.

Custom harnesses are not returnable.

If the sizing issue is due to our mistake, we’ll replace it at no charge.

Custom harness sales are final unless you participate in the Custom Harness Optional Fit Sample Program. If you opt for the Optional Fit Sample Program, remakes will be at 50%. 

We understand dogs are not all the same, and to avoid a possible misfit, we offer a custom fit sample program. If the initial measurements you provide are outside the norm, we can provide you with a fit sample that approximates your dog's dimensions.

• Step 1: Initial Measurements - You submit your dog's  measurements.
• Step 2: We mail you an APPROXIMATE FIT Harness - To ensure body conformity.
• Step 3: Review with Staff - Take photos of your dog in the fit sample and share them with our team, so we can fine tune the dimensions of your custom harness.
• Step 4: Hassle-Free Return - Once measurements are finalized, simply place the Template Harness into the provided pre-paid shipping pouch and drop it off at the Post Office.
• Step 5: Production Lead Time - 4 weeks from the time of confirmation of measurements using fit sample.

Note, the Custom Fit Sample Program process requires an additional $20.00 charge to cover freight and fit consultation.

Yes. Books, media, soiled items, damaged products, and gear that has been used beyond fitting cannot be returned.

Please contact our team before sending anything back. We’ll help review your order and guide you through the next steps for a return, exchange, or resize.

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No. Original shipping charges are non-refundable. Refunds apply to the product cost only unless the return is due to an error on our side.

In-stock and ready-made items typically process within 2–3 business days. Custom-made products, like harnesses and ganglines, may take longer depending on the season and production schedule.

Custom harnesses usually take 4 weeks for delivery. During the busy season (September through May), lead times may extend to 4–6 weeks.

Yes. Most of our products are ready-to-ship. Custom harnesses, cable-filled ganglines and picketlines typically have a lead-time of 1-4 weeks.

Yes. We accept phone orders if you’d prefer help placing your order or have questions before purchasing. 

Phone number: 888-239-3777, Operating hours: 9am to 5pm, Pacific Time, Monday through Friday.

If your order has not entered production yet, we may be able to help with changes. Please contact us as soon as possible so we can review your order.

Customers have the choice between USPS Ground, USPS Ground Advantage, USPS Priority and UPS Ground. If you want more expedited shipping, 

please contact customer service by e-mail customerservice@alpineoutfitters.net or by phone 888-239-3777. Operating hours: 9am to 5pm, Pacific Time, Monday through Friday. 

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Once your order has been processed and shipped, you’ll receive a confirmation with tracking information when available. Prior to ordering, you can create an account to track your order. Create account by clicking on ‘person symbol’ at the top of the page. Fill out requested information and confirm email address for easy account set-up.

The X-Back style is used for pulling unassisted weight such as a sled or cart with the line even or at a low angle to your dog. The X-Back can also be used for Bikejoring, Canicross, Scootering and Skijoring.

The Urban Trail Adjustable harness is not used for pulling unassisted dead weight like a sled. It is ideal for dog-pulling sports with the pulling center being above your dog. This includes being attached to a Hands-Free or Canicross Belt, hiking, biking, scooter, skijor, skateboarding, etc.  Any activity that the dog is being assisted with the owner to share the weight load.

Yes. Alpine Outfitters harnesses, collars, leashes, and lines are made in the USA by our team of skilled sewers and rope line assemblers using high-quality materials built for working and active dogs.

Yes. We offer custom fit Urban Trail Adjustable and X-Back Harnesses. Also, our ganglines can be customized to your specifications . Many other products can be requested for custom-made changes.

Please refer to our measuring guide pages.

The X-Back style is used for pulling unassisted weight such as a sled or cart with the line even or at a low angle to your dog. The X-Back can also be used for Bikejoring, Canicross, Scootering and Skijoring.

The Urban Trail Adjustable harness is not used for pulling unassisted dead weight like a sled. It is ideal for dog-pulling sports with the pulling center being above your dog. This includes being attached to a Hands-Free or Canicross Belt, hiking, biking, scooter, skijor, skateboarding, etc.  Any activity that the dog is being assisted with the owner to share the weight load.

Yes, you can. With proper training, dogs can utilize the Urban Trail Adjustable Harness for everyday walks and outings. The Urban Trail has a Front D-Ring that can be utilized, with training, to help your dog not pull while in the harness.

Both. While many of our products are trusted by working dogs and sport dogs, we also offer durable gear for everyday walks, hikes, and outdoor adventures.  

Our gear is made with high-quality, durable materials designed for strength, comfort, and long-term use in real outdoor conditions.

Most gear should be hand cleaned with mild soap and air dried. Regular inspection and cleaning help extend the life of your equipment and keep it performing properly.